Refund policy

General

All items sold are strictly non-refundable and non-exchangeable except in accordance with the terms herein.

Exchanges

a. An item may be exchanged if and only if you have received the wrong item or a defective item.

b. You should inspect your orders upon receipt. If you believe that you have received the wrong item or a defective item, you should notify us immediately via email and submit a picture of the item received along with a brief description of the issue.   We will endeavour to respond to your email within 5 business days.

c. If we are satisfied that you have received the wrong item or a defective item, you may exchange the item received for (i) the item which you had actually purchased (as shown in the transaction records) (“intended item”) (in the case of a wrong item) or (ii) the same item in good working condition (in the case of a defective item) or (iii) any item of the same price as the intended item (in the case of a wrong item or defective item), subject to the fulfilment of the conditions set forth in paragraph (d).

d. Notwithstanding the above, exchanges will only be permitted if the following conditions are met.

(i)         The item is returned in its original condition and packaging.

(ii)       The exchange is done within 14 days from the date on the delivery order. 

 

e. If you have any requests or queries regarding product exchanges, you may email us at art.craftz.sg@gmail.com

 

f.  Please note that we do not process an exchange for all our customised items.